First Day on the Floor...
Today was my first day on the phones. By "first day" on the phones, I mean that we waited for literally six hours before the technical issues were dealt with. Needless to say after the 4 hour mark I was becoming enraged by the minute, which left a good 120 minutes of being incrementally enraged before we finally got on the phones. Just sitting in a call center for that long of a period of time doing NOTHING is hard for me. People kept saying things like, "Well as long as I'm getting paid, I'll get paid to do nothing." I don't buy that logic. I'd like to be paid to DO something. If I wanted to get paid to do nothing I'd go on welfare.

But enough of poor, angry Nate at the moment and let's get to the phone calls, of which I took three:

Phone call number one: Man's phone didn't port due to a Point of Sale error; I slowly fix problem while man is on hold; man hangs up. I don't know if he hung up because he got the text message saying that he could make calls or if he just got tired of being on hold. But not too bad considering it was my first call I shook it off.

Second call was the suck. A woman had 4 numbers to port, and when I looked up her port requests I saw that some dumbass had entered her account number from her old service provider as "12345678". I got ahead of myself, fixed the error, and told her that all of her phones would work within four hours. After I get off the phone, I realize with horror that I had forgotten to check to see if her numbers were even able to be brought into our network. My partner said, "Go ahead and see, and we'll pray that they're portable." Nope. Not a one of them. I felt terrible because this woman had probably spent hours at the store getting phones for her entire family, but then had to call us, only to wait all night with her phones still not working. She will call back tomorrow and will be told that she simply cannot have her old phone numbers with our network. I felt bad.

Third call was an easy transfer.